Refund and Cancellation
Refund and Cancellation Policy for BillEngage.com operated by 
.
1. Introduction
2. Wallet Deposits
Users can deposit funds into their BillEngage.com wallet to facilitate quick and convenient transactions.
.1. Introduction
At BillEngage.com , we strive to provide a seamless experience for mobile recharges and bill payments. This Refund and Cancellation Policy outlines the terms under which refunds are processed and the scenarios in which they are applicable.
2. Wallet Deposits
Users can deposit funds into their BillEngage.com wallet to facilitate quick and convenient transactions.
Refundable Deposits (Special Request): Deposited funds are generally non-refundable. However, in special cases, users may request a refund back to the original source bank account from which the money was added. Such requests will be reviewed and approved at the discretion of the BillEngage.com support team.
Processing Time: If approved, the refund will be credited back to the original source bank account within 5 working days from the date of approval.
3. Recharge and Bill Payment Transactions
3. Recharge and Bill Payment Transactions
Once a recharge or bill payment is initiated:
Irreversibility: Transactions are processed in real-time and cannot be canceled or modified once confirmed.
4. Refund Eligibility
4. Refund Eligibility
Refunds are considered under the following circumstances:
Failed Transactions: If a transaction fails due to technical issues on our platform and the amount is debited from your wallet, a refund will be processed.
Duplicate Transactions: If multiple payments are made for the same service due to a system error, a refund will be issued for the duplicate amount.
5. Refund Process
5. Refund Process
To request a refund:
Contact Support: Users must raise a refund request by emailing info@billengage.com within 48 hours of the transaction, providing the transaction ID, date, and amount.
Processing Time:
Approved refunds for failed or duplicate transactions will be credited back to the BillEngage.com wallet within 5 working days.
If a user requests a refund to the original source bank account, they must specify this in the refund request. If approved, the amount will be credited back within 5 working days from approval.
6. Non-Refundable Scenarios
6. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
Incorrect Details: Transactions completed with incorrect details provided by the user are not eligible for refunds.
Change of Mind: Refunds are not allowed for transactions where the user changes their mind after completion.
Unauthorized Transactions: BillEngage.com is not liable for refunds if a user account is accessed and used fraudulently due to negligence in maintaining security credentials.
7. Contact Us
7. Contact Us
For any questions or assistance regarding our refund and cancellation policy, please contact our customer support team at info@billengage.com.
Note: This policy is subject to change. Users are advised to review it periodically for any updates.